Warranty

Two years, in writing.

Every Seenu Kiosk includes a 2-year warranty, however you pay. These are the exact terms - there is no fine print somewhere else.

What is included

A 2-year hardware warranty from the installation date - whether you buy the kiosk outright or pay monthly.
Coverage is identical on both plans. Paying monthly does not buy more coverage, and owning does not get less.
Software problems are not a warranty matter. They are covered by your software subscription and fixed remotely, usually the same day.

How a failure is handled

Hardware that fails in normal use is replaced as a unit. We do not repair on site.
Next-business-day replacement in the NYC metro area and parts of New Jersey, when a replacement unit is on hand.
Outside that service area we ship a replacement unit. Next-business-day does not apply.
Parts ship from overseas. If no unit is on hand, we tell you the realistic date the same day rather than promising one we cannot keep.
Replacement units are new, or refurbished to equivalent performance.
A replacement carries the remainder of your original term. It does not restart the clock.

Extending past 2 years

$400 per year, renewable for up to 3 additional years - 5 years of coverage in total.
Extended coverage is the same service as the included 2 years. Nothing is downgraded.
You have to extend before your current coverage expires. We cannot add coverage to a kiosk that is already out of warranty.

What is not covered

Accidental or negligent damage, liquid damage, theft or loss, electrical surge, damage from unauthorized repair, and damage caused by moving the unit yourself.
We quote these before any work starts - parts at cost plus labor. Nothing is billed without your approval.
Keep the kiosk on your business insurance. These are normally covered there.

Returns and early termination

Try it for 30 days. If the kiosk is not right for your store, tell us within 30 days of installation and we collect it - no restocking fee, no penalty.
The first month is not refunded either way. If you bought outright we refund the $2,499 and keep the first $89 software subscription; if you pay monthly the first $215 stays with us and the remaining 23 payments are cancelled.
On the monthly plan, if you close or sell the business later, return the kiosk and the remaining installments are cancelled. There is no early termination fee.
A kiosk that failed in normal use, or that simply shows honest wear, comes back free and clear. We do not bill for scratches or for two years of use.
Damage outside normal use - the same list the warranty excludes - is quoted before any charge, and never billed above what you would still owe.
If the kiosk cannot be returned at all - theft, loss or disposal - the remaining balance is due. Keep the kiosk on your business insurance.
We check the unit with you at pickup and record its condition in photos. Nothing is charged without your approval.

If something breaks, call us before you unplug or move anything. Moving a failed unit yourself can turn a covered failure into one that is not covered.

Book a free demo

Tell us about your store and we'll reach out to schedule a walkthrough - at your place, or hands-on with our first install in Fort Lee, NJ.

Own it for $2,499 - or pay monthly with $0 upfront (limited slots monthly). Works with whatever POS you run today - or none at all.