FAQ

Asked by restaurant owners.

Seenu Kiosk frequently asked questions: POS compatibility, hardware, cash payments, installation, menu changes, pricing, and contracts - answered plainly.

What does the kiosk cost?

H 21.5-inch: $1,799 desktop / $1,999 floor stand. X 23.8-inch: $1,999 desktop / $2,299 floor stand. Each price includes the kiosk and selected base. Software is $89/month per kiosk, and standard installation is included. Square Terminal, shipping, tax, extra equipment, Square processing fees, merchant-selected Square paid services, and work outside the agreed scope are separate.

How does the 24-month plan work?

You pay one monthly amount for 24 months: H $169 desktop or $179 floor stand, X $179 desktop or $199 floor stand. It covers the kiosk, the software, and standard installation. The first month and the last two months are paid at signing. After the last payment the kiosk is yours, and software continues at $89/month. If you end the plan early, the remaining hardware balance is due.

What does standard installation include?

One on-site installation within the agreed service area, with power and internet ready. Square connection after merchant authorization, or standalone configuration alongside another POS. Menu and option setup using the item names, prices, photos, and modifiers you provide. Your logo, colors, and images applied within existing Seenu Kiosk features. Order, payment, receipt, and agreed order-routing checks, plus basic staff guidance. New features, full menu photography or design, major revisions, extra visits, long-distance travel, and construction are outside the base scope.

Is the payment terminal included?

No. A Square Terminal for kiosk card payments is separate from the kiosk price. We confirm whether your existing terminal can be used or an additional device is needed, and quote any required equipment before ordering. Do not assume your counter terminal can serve both stations at once.

What does $89/month cover?

The per-kiosk subscription includes the ordering software, updates while the subscription is active, and basic remote technical support. It is not a hardware warranty. The billing start date and subscription terms are confirmed in writing before ordering.

Does Seenu add a percentage fee to each order?

Seenu does not add a per-order percentage fee. Square processing fees and any Square paid services you choose are charged separately under your merchant account's terms. We confirm the applicable payment setup; existing rates are not automatically guaranteed.

Does it connect to my current POS?

Square POS connects directly. With Toast, Clover, or another POS, Seenu Kiosk runs independently alongside it, without syncing orders, menus, or reports to that POS. Kiosk card payments use a Square account and a separate Square Terminal. We confirm the kitchen order workflow and any printer or KDS requirements before installation.

What about warranty, cancellation, and returns?

Hardware coverage, exclusions, support hours, return conditions, and subscription cancellation terms are provided with the written quote and order documents before you confirm. Existing customers keep the terms of their signed agreements.

Can I use Toast, Clover, or no POS?

Square POS connects directly. With Toast, Clover, or another POS, Seenu Kiosk runs independently alongside it, without syncing orders, menus, or reports to that POS. A Square account and separate Square Terminal are needed for kiosk card payments. We agree how staff will receive and reconcile kiosk orders; existing kitchen printers or KDS are not automatically compatible.

How long does setup take?

Software preparation takes about 5 business days after materials and account access are ready. Hardware shipping is scheduled separately. On-site work is expected to finish on the agreed installation day, with the site ready.

Can customers pay cash?

The kiosk takes card and contactless payments through Square Terminal. Cash customers order at the counter with staff.

How are menu changes handled?

With Square direct integration, we confirm the menu and option mapping for your account. In standalone operation, changes in another POS do not automatically update the kiosk. We agree the menu update workflow during setup; major redesign or new functionality is quoted separately.

Can I use equipment I already own?

Send the model and specifications first. We review compatibility, the payment terminal, printer, and order workflow before quoting. Existing equipment is not automatically covered by the H/X purchase offer or its hardware terms.

Where can I see it?

Book a demo and we will confirm the location and available configuration before your visit.

Seenu Tech

Book a free demo

Tell us about your store and we'll reach out to schedule a walkthrough - at your place, or hands-on with our first install in Fort Lee, NJ.

H and X kiosks, from $1,799 with the selected base. Software $89/month per kiosk, standard installation included. 24-month plan from $169/month. Square Terminal, shipping, and tax are separate. Square direct integration; standalone alongside other POS.

No sales pressure. If a cheaper setup is enough for your store, we'll tell you.