FAQ

Asked by restaurant owners.

Seenu Kiosk frequently asked questions: POS compatibility, hardware, cash payments, installation, menu changes, pricing, and contracts - answered plainly.

Does Seenu Kiosk work with my POS?

Yes, whichever one you run. On Square, the kiosk connects to your current account - orders, payments, and reports appear in Square exactly like counter orders, and nothing about your processor or bank payouts changes. On any other POS, the kiosk doesn't need to connect at all: it runs as its own ordering station, sends order tickets to your kitchen printer or KDS, and takes card payment through a Square Terminal that mounts on the kiosk. Either way, you don't switch POS and we never take a cut of the order.

I use Toast, Clover, or something else - can I still use it?

Yes. The kiosk runs independently of your POS, so the brand you use doesn't matter - and you don't need one at all. Order tickets print in the kitchen or land on your KDS just like a counter order, and card payments run through a Square Terminal that mounts on the kiosk, processed by Square. Your existing POS keeps doing everything it does today; the kiosk just adds an ordering lane next to it. We set the whole thing up on installation day.

Do I need to buy anything besides the kiosk?

One thing: a Square Terminal ($299 from Square), which mounts on the kiosk and processes the card payments. If you already take cards on Square you may already have one. It stays your device on your Square account - we never handle your money. The receipt printer is built into the unit, and you provide power and internet.

What happens if the kiosk breaks?

Software issues are fixed remotely, typically the same day. If hardware fails, we swap the unit by the next business day (NYC metro & parts of NJ) when a replacement unit is on hand. Parts ship from overseas, so if none is available we tell you the realistic date the same day rather than promising one we can't keep.

Can customers pay cash?

No - Seenu Kiosk takes card and contactless payments only. Cash customers simply order at the counter with your staff, exactly as they do today.

How long does installation take?

About half a day, including mounting, POS setup, and staff training.

How do I change my menu?

If you're on Square, most changes sync automatically from your account - items, prices, and 86'd items update on the kiosk on their own. If you're on another POS or none, you send us the change and we make it for you, same day. Either way, anything beyond the basics (new photos, screen layout, seasonal promotions) is one message away. No visit fee.

What does it cost?

Own it: $2,499 one-time + $89/month software subscription ($890/year - 2 months free), 2-year warranty included. Pay monthly: $0 upfront, $215/month for 24 months - limited slots monthly - then it drops to $89/month automatically. No per-order fees either way. Full details on the pricing page.

What happens after the 24 payments?

Your rate drops from $215 to $89/month - automatically. You keep the same kiosk and the same service; there's nothing to renegotiate or send back.

What if I prepay the software subscription annually and close my store?

If you've paid $890 for the year and close or cancel, we refund the remaining months prorated. No fine print.

What about warranty?

Every kiosk - however you pay - includes a 2-year warranty. After the second year you can extend for $400/year, up to 3 more years, and you have to extend before your current coverage runs out. Full terms are on the warranty page.

Is the $89 the warranty?

No - they are two separate things. The 2-year warranty covers the hardware and is included at no cost. The $89/month software subscription is what runs the kiosk: the ordering software, updates, same-day menu changes and support. You pay it from day one, warranty or not.

Pay once or pay monthly - which is cheaper?

If you'll run the kiosk longer than about 20 months, owning is cheaper. The math: $2,499 ÷ ($215 − $89) = 19.8 months is where the total-cost lines cross. Paying monthly wins on risk: $0 upfront, and hardware replacement is fully on us.

Whose hardware is it?

Commercial-grade freestanding kiosk hardware built for daily restaurant use - not a consumer tablet in a stand - with the receipt printer built in. A 2-year warranty is included either way you buy, and if the hardware fails we replace the whole unit by the next business day (NYC metro & parts of NJ), subject to replacement stock on hand.

Do you cover accidental damage?

No - and we say so up front. The 2-year warranty covers hardware that fails in normal use. It does not cover accidental or negligent damage, liquid damage, theft or loss, electrical surge, or damage from unauthorized repair or from moving the unit yourself. Those are quoted before any work starts - parts at cost plus labor - and nothing is billed without your approval. Keep the kiosk on your business insurance and it is normally covered there.

Who owns the kiosk during the 24 payments?

We do, until the final payment clears - then it is yours. While payments run, the kiosk stays at the installed address and cannot be sold, sublet, moved to another business or pledged without our written consent. Damage or loss does not pause or cancel the remaining payments.

What if I have to stop paying?

Tell us. We collect the kiosk and the plan ends. There is no credit check, no personal guarantee and no early-termination penalty - but payments already made are not refunded, and any amount already due stays due.

Can I use my own kiosk hardware?

Yes. Our ordering software is a web app, so it runs on most commercial kiosk hardware. Setup is $500 one-time - we test your unit against our software, build your menu and configure the printer - then $89/month. A Square Terminal ($299) is separate if you do not already have one. We cannot warranty hardware we did not supply, and if your unit fails our compatibility test we will tell you before you pay.

Is there a contract?

The monthly plan runs 24 months, then continues automatically at $89/month with no new commitment. Owning has no ongoing commitment beyond the software subscription. Either way you have 30 days from installation to return the kiosk, and on the monthly plan returning the kiosk cancels whatever is left.

What if it does not work out for my store?

You have 30 days from installation. Tell us and we collect the kiosk - no restocking fee, no penalty. The first month is not refunded: if you bought outright we refund the $2,499 and keep the first $89, and if you pay monthly the first $215 stays with us and the remaining payments are cancelled. Full terms are on the warranty page.

Where can I see one running?

Our first kiosk is being installed at 101 Chicken in Fort Lee, NJ. Book a demo and we'll schedule a hands-on walkthrough.

What kinds of restaurants is this for?

Quick-service and fast-casual spots - chicken, boba, ramen, pizza, cafés, delis - on any POS. It's especially strong for stores that get slammed at specific hours: when hiring extra staff or adding another POS station for a two-hour rush doesn't make sense in space or cost, the kiosk absorbs the line.

Seenu Tech

Book a free demo

Tell us about your store and we'll reach out to schedule a walkthrough - at your place, or hands-on with our first install in Fort Lee, NJ.

Own it for $2,499 - or pay monthly with $0 upfront (limited slots monthly). Works with whatever POS you run today - or none at all.

No sales pressure. If a cheaper setup is enough for your store, we'll tell you.